By accessing or using the services provided by Safe Link Travels, you agree to comply with the following terms and conditions. These terms govern your use of our website and services, including bookings, visa processing, and other travel-related activities. Please read these terms carefully.

1. Booking and Payment

• All bookings made through our website or customer service must be confirmed with full payment, unless otherwise specified.
• Prices for tours, visa services, and packages are subject to change without notice. Availability of services may vary based on real-time conditions.
• Payment methods accepted include credit cards, debit cards, and bank transfers. Payment is processed in AED (UAE Dirham) and includes VAT as required by UAE law.

2. Cancellations and Refunds

• Cancellation requests must be submitted in writing via email. Cancellation fees may apply depending on the tour package or service booked.
• Refunds are processed according to the specific cancellation policy of each service provider (e.g., airlines, hotels). Please refer to individual package details for applicable terms.
• Refunds may take up to 14 business days to process, and the amount will be refunded to the original payment method.

3. Travel Documentation

• It is your responsibility to ensure that you possess valid travel documentation (e.g., passports, visas) and meet the entry requirements of your destination country.
• Safe Link Travels provides visa processing services but cannot guarantee approval of visa applications, which remain under the discretion of relevant government authorities.
• Safe Link Travels is not liable for any denied boarding, entry, or additional costs resulting from incorrect or incomplete documentation.

4. Liability

• Safe Link Travels acts as an agent for third-party suppliers such as airlines, hotels, and other travel providers. We are not liable for any direct or indirect loss, injury, damage, or delay caused by these suppliers.
• We are not responsible for events beyond our control, including but not limited to: strikes, natural disasters, government actions, or health advisories.
• In the event of unforeseen circumstances, we will make every effort to provide alternative solutions or reschedule services where possible.

5. Governing Law

These terms and conditions are governed by the laws of the United Arab Emirates (UAE). Any disputes arising from these terms shall be settled under the jurisdiction of UAE courts.

6. Visa Processing

• Visa processing services are subject to approval by the relevant UAE authorities or other destination country immigration offices.
• Processing times vary depending on the visa type and are not guaranteed. Safe Link Travels is not responsible for delays or rejections of visa applications.

7. Changes to Itineraries and Services

• Safe Link Travels reserves the right to modify or substitute itineraries, hotels, or other services as needed. Changes are typically made due to factors beyond our control, such as weather, availability, or supplier issues.
• Any changes to your booking will be communicated as soon as possible.

8. Travel Insurance

• We strongly recommend purchasing travel insurance to cover unforeseen circumstances, such as cancellations, medical emergencies, or lost baggage.
• Travel insurance options are available through Safe Link Travels upon request.

9. Customer Support

Our team is available to assist you with any queries or issues regarding your booking, payment, or travel arrangements. For assistance, please contact us at:

Safe Link Travels
Phone: +971 56 580 0466
Email: info@safelinktravels.com